We offer same day remote support desktop (Business Hours are from 08:00 to 17:00). We utilize a world standard ticketing system in order to ensure that your system are resolved timeously every time. Our response time is based on severity level and we offer afterhours emergency support (based on SLA rate) if necessary. Regular onsite preventive maintenance and the proactive high level monitoring of servers and network hardware, lessen the need of this emergency support. Our full site documentation and analysis includes recommendations on resolving risk areas. We will, based on an analysis of repeat calls, discuss and propose solutions to our clients at the monthly IT meetings.

SCOPE OF WORK UNDER SLA

Preventative maintenance includes Windows updates, Antivirus, anti-spyware
Regular general workstation maintenance
Upgrade and install workstation equipment and software as requested
Apply software updates and patches
Complex fault finding and troubleshooting
Access to Help Desk via telephone or email
Remote server and desktop support
Regular server maintenance
Inspection of security events and application logs
Apply approved software updates and patches
Monitoring of all backups
Checking resource utilization of servers
Server administration
Install and maintain on-site or cloud VoIP solutions
Re-Installation of desktop or notebook software following hardware repair



With Us Problems Solved



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