Desktop & Server Support

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We Offer

Desktop Support :

  • Microsoft Workstation, Desktop and Laptop Support

  • Operating Systems - Windows10

  • Office 2003 and higher

  • Office 365

Hardware Support :

  • Printers
  • CCTV
  • Printers
  • Access Control Systems & Time and Attendance Systems

Network Security & Server Management :

  • Microsoft Server Implementation and Maintenance
  • Operating Systems from Windows Server 2008 and higher (including Active Directory, File Services, DNS, DHCP)
  • Microsoft Exchange Server 2010 and higher
  • Microsoft SQL Server 2008 and higher
  • Microsoft Forefront Gateway 2010

IT Security Products like :

  • Avira Antivirus
  • PFSense Firewall Solution
  • Mimecast Data Security Solution

Our Service:

We offer same day remote support desktop (Business Hours are from 08:00 to 17:00). We utilize a world standard ticketing system in order to ensure that your system are resolved timeously every time. Our response time is based on severity level and we offer afterhours emergency support (based on SLA rate) if necessary. Regular onsite preventive maintenance and the proactive high level monitoring of servers and network hardware, lessen the need of this emergency support. Our full site documentation and analysis includes recommendations on resolving risk areas. We will, based on an analysis of repeat calls, discuss and propose solutions to our clients at the monthly IT meetings.


      Preventative maintenance includes Windows updates, Antivirus, anti-spyware
      Regular general workstation maintenance
      Upgrade and install workstation equipment and software as requested
      Apply software updates and patches
      Complex fault finding and troubleshooting
      Access to Help Desk via telephone or email
      Remote server and desktop support
      Regular server maintenance
      Inspection of security events and application logs
      Apply approved software updates and patches
      Monitoring of all backups
      Checking resource utilization of servers
      Server administration
      Install and maintain on-site or cloud VoIP solutions
      Re-Installation of desktop or notebook software following hardware repair

    With Us Problems Solved

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